Find answers to the most common questions about our treks and services.
We organize all treks ourselves — we are not an agent or middleman. We are fully licensed and officially registered, operating since 1997. By booking directly with us, you receive transparent pricing and professional local service.
Choose your preferred package, select your date, and complete the booking form. You may pay in full or secure your booking with a 30% deposit. Instant confirmation will be sent to your email.
Yes. You can contact us via WhatsApp at +62 853 3751 1869 or email info@rinjanitrekkingcenter.com
Yes. Once your booking is completed, you will receive an email confirmation. If you do not see it, please check your Spam/Junk folder. We also recommend creating a user account to track your booking.
Date changes are subject to availability. Please contact us as soon as possible. Note: Issued park permits cannot be rescheduled. A new ticket fee (IDR 300,000 per person per hiking day) will apply if required.
Yes. Please refer to our cancellation policy on our Terms of Service page.
Yes. Upgrades such as extra porter or room changes are possible. Please inform us at least one day before your trekking date.
We accept credit card, PayPal, Virtual Account, and Qrcode payments.
Unfortunately, no. Trekking permits and insurance are prepaid and non-refundable. A minimum 30% deposit is required to secure your booking.
Mount Rinjani trekking is considered moderate to challenging. Summit programs require good physical fitness. Beginners are recommended to choose the 2 Days 1 Night Crater Rim program.
Recommended minimum age is:
7 years old for Crater Rim programs
10+ years old for Summit treks
Children must be physically fit and accompanied by adults. Please contact us if under 7 years old.
Essential items include hiking shoes, warm jacket, gloves, headlamp, small backpack, sunscreen, and personal medication. A detailed packing listed at Packing list page
The trekking season usually runs from April to December. The best weather conditions are between May and October during the dry season.
Yes. We can provide vegetarian, vegan, and other dietary options. Please inform us during booking.
Yes. You may safely store your luggage at our office in Senaru village free of charge during your trek.
You may stay anywhere in Lombok mainland. We provide free pickup within Lombok mainland and will confirm the pickup time one day before trekking.
You must be in Lombok mainland the day before trekking. However, we can arrange pickup from Gili Islands with additional charge or arrange pickup from Bangsal Harbor.
Yes. Drop-off within Lombok mainland is included.
Yes, drop-off at a different location within Lombok mainland is possible.
Yes. We can drop you at Bangsal Harbor. Normally arrival is around 4–5 PM, which allows you to catch the public boat. Private speedboat transfer is also available upon request.
Yes, when done with a licensed operator. Our guides are experienced, trained in mountain safety, and equipped with first aid kits and communication devices.
Yes. All packages include Mount Rinjani National Park permits and mandatory insurance.
Safety is our top priority. If weather conditions are unsafe, the guide may adjust the itinerary for your safety. Refunds are subject to national park regulations and company policy.
Yes. We strongly recommend having personal travel insurance that covers trekking and outdoor activities.
Our team is happy to help. Contact us anytime via WhatsApp or email, and we will respond as soon as possible.
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